Refund Policy

Last updated:

We aim for clarity and fairness. This policy explains when refunds may apply to our consultancy services.

1. Engagements & Deposits

For time-based consultancy, deposits and fees for time already spent are non-refundable. Pre-paid unused time may be refundable at our discretion, less any applicable fees.

2. Sprints & Fixed-Scope Work

For fixed-scope sprints, cancellations prior to project kickoff may be eligible for a partial refund minus administrative costs. After kickoff, refunds are typically not available.

3. Change of Scope

If project scope changes materially, we will agree on a revised statement of work. Refunds are not provided for scope changes initiated by the client.

4. Statutory Rights

Nothing in this policy limits your consumer rights under applicable law.

5. How to Request

Email [email protected] with your engagement details. We will review and respond promptly.